Amacom, also known as Exertis Amacom since joining the Exertis Group, is a leading premium distribution and fulfilment partner in consumer electronics and small household appliances in the Benelux. From an extensive logistics infrastructure, Amacom supports suppliers, e‑tailers, retailers, and B2B channels with purchasing, sales, storage, distribution, and fulfilment services.
With a range of more than 20,000 products and close collaborations with over 200 (A‑brand) partners, Amacom plays a key role in connecting brands with channels in both the physical and digital markets.
Challenge
Amacom operates in a rapidly changing distribution market where:
- real‑time insight into stock, deliveries, and order status is crucial,
- automation determines operational efficiency,
- and partners expect that both people and systems can collaborate simply and transparently.
To meet these challenges, Amacom needed a future‑proof, scalable, and transparent digital platform that:
- supports daily business processes,
- effectively connects internal teams, suppliers, and customers,
- and provides a solid foundation for further digitization and automation.
Solution
The connective digital platform
In cooperation with Amacom, Solvy developed the product Quecom, an online ordering and information system that functions as the digital heart of operations. Quecom provides shared, real‑time insight into business data and serves as a central portal for internal teams, suppliers, and customers.
What distinguishes Quecom:
Complete digital ecosystem
- 24/7 access to the product range, product data, and commercial content, including real‑time stock levels, product specifications, and sales data.
- Real‑time dashboards for stock, resales, deliveries, and reporting.
- User‑friendly for employees, customers, and suppliers, enabling transparent and efficient collaboration.
Automation & integrations
- API and EDI integrations connect Quecom with external systems such as webshops, cash register systems, and marketplaces.
- Webshop integrations and connections with well‑known marketplaces make the platform ideal for omnichannel strategies.
Fulfilment & logistics
- Quecom supports complete fulfilment workflows, from order to delivery.
- With real‑time insight and automation, orders can be processed faster and error margins reduced.
Customers have a personal environment via “My Quecom” where they can easily view and manage orders, invoices, and returns.
Impact
The implementation of Quecom has led to visible improvements for Amacom and its partners:
Faster collaboration
- Partners — both retailers and suppliers — have instant insight into order status, stock positions, and deliveries. This makes collaboration faster and more reliable.
More efficient workflows
- Through automation via API/EDI, many manual processes have been optimized, allowing personnel to focus on value creation instead of routine tasks.
Transparency as standard
- All parties involved have access to the same data, increasing transparency and improving the partner experience.
